Privacy Policy

Introduction

Voice.Tax ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI service for tax professionals.

Information We Collect

Account Information

When you create an account, we collect your name, email address, firm name, phone number, and billing information.

Call Data

We process and store call recordings, transcripts, caller information, and metadata related to voice interactions handled by our AI agents.

Usage Information

We collect information about how you use our service, including features accessed, configuration settings, and performance metrics.

How We Use Your Information

• Provide, maintain, and improve our voice AI services
• Process and route calls to your AI agents
• Generate transcripts and call summaries
• Identify and qualify leads for your firm
• Send service notifications and updates
• Process billing and payments
• Provide customer support
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., Vapi for voice AI, Supabase for database, Stripe for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures including encryption at rest and in transit, secure authentication, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your subscription plan settings. You may request deletion of your data at any time.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent where applicable

Cookies and Tracking

We use cookies and similar technologies to maintain session state, analyze usage patterns, and improve our service. You can control cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@voice.tax